privacy policy

At Capital Lending Advisory, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

Collection of Personal & Sensitive Information

CLA collects personal and sensitive information from our clients and website visitors, including:

• Name and contact details
• Personal Financial information
• Identification documents
• Information about your financial situation and goals

We collect this information through various means, including:

• Our website and online forms
• Phone and email communications
• Face-to-face meetings and consultations
• Third-party sources (credit reporting agencies, other financial institutions)

Use and Disclosure of Personal & Sensitive Information

CLA uses and discloses personal and sensitive information for the following purposes:

• To provide mortgage broking services and advice
• To assess your creditworthiness and suitability for a loan
• To communicate with you about our services and products
• To comply with regulatory requirements and industry standards
• To improve our services and products

We may disclose your personal and sensitive information to:

• Our aggregator, Connective, for the purpose of providing mortgage broking services
• Credit reporting agencies and other financial institutions for the purpose of assessing your creditworthiness
• Our employees and contractors for the purpose of providing our services
• Government agencies and regulatory bodies for the purpose of complying with regulatory requirements

Security and Storage of Personal & Sensitive Information

CLA takes reasonable steps to ensure the security and integrity of your personal and sensitive information.

Complaints and Concerns

If you have a complaint or concern about our handling of your personal and sensitive information, please contact our Privacy Officer at lending@cpadvisory.com.au. We will investigate your complaint and respond to you within a reasonable timeframe.

Changes to this Privacy Policy

CLA may update this privacy policy from time to time. We will notify you of any changes by posting an updated version on our website.

Effective Date

This privacy policy is effective from 1 September 2024 and will remain in effect until updated or replaced.

By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.